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Access Control and CCTV - Service Technician - MidAtlantic in Falls Church, VA at Kastle Systems

Date Posted: 2/20/2019

Job Snapshot

Job Description

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. With delivering a world class customer experience driving everything we do, Kastle’s mission is to be our customers’ best service provider and to make their security the most effective, efficient, and convenient it can be. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

The Service Technician tests, troubleshoots, and repairs all aspects of our access control systems. Experience with servicing CCTV, various video systems, networking (TCP/IP), and associated network routers, gateways, switches is a plus. Must be able to troubleshoot problems at customer sites and remotely. To that end, the Service Technician interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful service and repair solutions. The Service Technician ensures that service orders are completed accurately and on time, and that these services meet or exceed client expectations  


  • Services, and repairs Kastle access control systems.
  • Interfaces with customers to insure their complete confidence in the Kastle System.
  • Verifies completed work is documented accurately and consults with manager to resolve discrepancies.
  • Maintains company‑owned vehicles, tools, equipment, and individual tool issue.
  • Local Travel to worksites in the DC Metro


Required Education and Experience

  • High School Diploma, GED
  • 3 or more years of experience with Access Control Systems.
  • Knowledge of analog and IP camera systems (A Plus)
  • Basic understanding of TCP/IP and networking
  • Knowledge of programming Network Routers, Gateways, Switches
  • Hands‑on experience with hand and power tools.
  • Basic knowledge of AC and DC theory.
  • Mechanical aptitude and ability to use metering devices.
  • Proficiency in MS Word, Excel.
  • Knowledge or experience with Milestone, Genetech, CheckVideo, CCT systems.
  • Knowledge of analog and IP cameras
  • Knowledge of programming digital video recorders (DVRs)

Additional Eligibility Requirements

  • Must pass the Drug Test, the Background Check, and any pre-employment tests as applicable
  • Required to maintain a valid driver’s license and clean driving record
  • Required to obtain and be able to maintain various certifications, licenses and/or registrations, in accordance with applicable state laws and as required by the electronic security regulations in the state(s) which they are working
  • Ability to follow directions
  • Good verbal communication skills
  • Organized
  • Ability to work alone and with others
  • Ability to deal with difficult customers and troubleshoot
  • Must be able to interface and communicate with customers and co-workers in a clear and professional manner
  • Willingness to accept responsibility and carry out assigned tasks with limited supervision
  • Work history must display stability and good attendance
  • Desire and ability to work well with others
  • Self-motivation
  • Excellent attention to detail
  • Neat, professional appearance
  • Must be available be on call on schedule weeknights, and/or weekends to assist in service issues

Physical & Mental Requirements

While performing the duties of this job, the employee is regularly required to lift, move, or carry items weighing up to 75 lbs. The employee must frequently walk, balance, climb stairs and ladders while bearing weight. Must be able to work while arms are extended above head.

Must be able to see, hear, with or without an accommodation. Position requires the individual to be able to distinguish between color vision. Must have full range of motion, gross and fine motor skills, able to manipulate and grip small items and use hand tools. Electrified tools and devices;

Work Environment

This job operates in different types of environments including professional climate controlled office environment and active constructive sites. In addition, individuals on occasions may have exposure to the elements when performing job duties at active construction sites, places without HVAC, or in confined spaces (closets, basements); will work with electricity