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Account Manager - Client Services in Falls Church, VA at Kastle Systems

Date Posted: 12/11/2018

Job Snapshot

Job Description

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. With delivering a world class customer experience driving everything we do, Kastle’s mission is to be our customers’ best service provider and to make their security the most effective, efficient, and convenient it can be. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction and revenue growth of the portfolio. The Account Manager is expected to consistently provide excellent customer service to accounts, socialize the Kastle value proposition as well as represent client needs and goals within the organization to ensure quality. In addition, the Account Manager will build relationships with clients to encourage new and repeat business opportunities.

Responsibilities

  • Responsible for all client communications, conflict resolution, and compliance on client deliverables and revenue.
  • Conducts the account management discipline in concert with corporate objectives
  • Accountable to deliver growth of the portfolio in a manner consistent with corporate directives.
  • Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
  • Ensures that client issues are dealt with in an efficient manner, informing the VP of Sales and VP of Client Services of any problems that may arise.
  • Owns the contract and contract renewals for new work for an existing client.
  • Approves Change Orders and invoices, and is responsible for payment collections.
  • Works closely with the project team in order to maintain a continuous knowledge of project status in order to identify potential issues and/or opportunities within or related to the project.
  • Ensures that all processes and procedures are completed, quality standards are met, and that projects are profitable.
  • Aware and in pursuit of opportunities for account growth and new business, involving the Sales, Client Services, Business Development support.
  • Communicates the client's goals and represent the client's interests to the team.
  • Provides regular two-way communication between the client and team, to provide strong team representation and set proper client expectations.
  • Understanding of company capabilities and service, and effectively communicates all offerings to the client.
  • Reports to the VP of OPS, providing regular input on all account activity, including status and call reports as required.
  • All other duties as reasonably assigned.

Qualifications

  • Bachelor’s degree with account management experience
  • Proven Account Management skills required in order to create, maintain and enhance customer relationships
  • Professional, polished in appearance and able to communicate in a detailed and articulate manner.
  • Extremely detail oriented
  • Technical competence (understand software, hardware, networks, etc)
  • Motivated, goal oriented, persistent and a skilled negotiator
  • High level of initiative and work well in a team environment
  • Excellent written and oral communication skills
  • Handles stressful situations and deadline pressures well
  • Plans and carries out responsibilities with minimal direction
  • Must be willing to participate in and pass the company’s pre-employment screening process including a background investigation, drug screening and driving record.
  • Must continue to maintain a safe driving record and valid driver’s license to fulfill the travel requirements of this position. 
  • Must be able to meet and continue to meet state licensing requirements for security.
  • Must be able to meet client background and suitability screening when required to access client’s data and/or site.

SUCCESSFUL CANDIDATES SHOULD ALSO HAVE THE FOLLOWING QUALIFICATIONS AND EXPERIENCE:

  • Demonstrated track record of closing sales of complex systems or services with protracted sales cycles.
  • Proficiency with computers and Microsoft Office software.
  • Experience with sales force automation systems such as Microsoft Dynamics is a plus.  

Kastle Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Work Environment