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Collections and Billing Specialist in Falls Church, VA at Kastle Systems

Date Posted: 4/23/2018

Job Snapshot

Job Description

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. With delivering a world class customer experience driving everything we do, Kastle’s mission is to be our customers’ best service provider and to make their security the most effective, efficient, and convenient it can be. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

The role of the Collections and Billing Specialist is to manage the collection and processing of payments owed to Kastle Systems LLC. The role will have responsibility for a list of assigned accounts to which he/she must contact, coordinate payments, follow-up and complete the payment of amounts past due to the company. Some collaboration will be necessary on occasion with other internal contacts in order to maintain and facilitate healthy, longstanding relationships with the client base.


  • The primary function of this role is collecting, posting and managing client’s past due payments.
  • Contacting accounts that have outstanding balances due and coordinating payment.
  • Verifying/correcting data as needed in order to collect past due amounts.



  • College degree preferred
  • 1-2 Years successful B2B/B2C collections/ accounts receivable experience
  • Accounting/collections/data entry capabilities is a must
  • Knowledge of government collections
  • GSA experience a plus
  • Commitment to excellent customer service, professional demeanor and telephone etiquette
  • Ability to function in Accounting Database (Dynamics AX) and perform account analysis
  • Proficient in Microsoft Office application
  • Able to identify and communicate solutions to billing errors/issues
  • Self-motivated; capable of working independently
  • Contact delinquent accounts and reconcile outstanding balances
  • Maintain and manage any account in bankruptcy
  • Assist Client Services in understanding/communicating with clients requiring a physical visit to reconcile accounts
  • Must be willing to participate in and pass the company’s pre-employment screening process including a background investigation, drug screening and driving record
  • Must continue to maintain a safe driving record and valid driver’s license to fulfill the travel requirements of this position
  • Must be able to meet and continue to meet state licensing requirements for security
  • Must be able to meet client background and suitability screening when required to access client’s data and/or site

Kastle Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

This position requires that you are a US Citizen.