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CRM Administrator in Falls Church, VA at Kastle Systems

Date Posted: 3/27/2018

Job Snapshot

Job Description

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. With delivering a world class customer experience driving everything we do, Kastle’s mission is to be our customers’ best service provider and to make their security the most effective, efficient, and convenient it can be. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

The CRM Administrator is responsible for supporting the company’s Microsoft Dynamics CRM application. In this role, the Administrator collaborates with the business units and provides expert technical support in the strategic planning, design, development, implementation, and ongoing administration and user support of the company’s enterprise CRM solution

Responsibilities

  • Play a key role on the CRM team as a technical expert, 'super user' and system administrator.
  • Work with business users and the Applications Team to identify, prioritize and document requirements for CRM technology enhancements and workflow improvements.
  • Coordinate system design activities and perform business/system impact analysis on initiatives to introduce, modify or upgrade CRM applications.
  • Develop custom CRM reports and dashboards requested by the business lines.
  • Follow the company's System’s Development Life Cycle (SDLC) practices, methodologies and change control policy in the development and rollout of CRM technologies.
  • Provide expert system administration support for the CRM applications across all business lines, conforming to established best practices and including researching and troubleshooting application bugs, replicating issues in the test environment, performing hot fixes, and coordinating upgrades.
  • Support integrations between CRM and other databases.
  • Assist in development of end user documentation, including application training manuals, job aids and workflows.
  • Assist users with day-to-day issues, problems and questions.
  • Coordinate various activities in support of CRM data management and disaster recovery.

Qualifications

  • Bachelor’s degree or equivalent technical job experience

  • 2 years’ experience with Microsoft Dynamics 365
  • 4+ years’ experience as administrator of Dynamics CRM 2011 or later versions
  • Current Microsoft Dynamics Customization and Configuration certification required
  • Experience with ClickDimensions and Scribe preferred
  • Demonstrated experience in Microsoft Dynamics CRM workflow design, business process flow configuration, integration, and report development.
  • Demonstrated experience with SDLC concepts, methodologies and techniques.
  • Experience in managing projects, coordinating process reengineering efforts and workflow analysis.
  • Highly organized ability to think creatively, with excellent verbal and written communication skills.
  • Flexible team player with the ability to work effectively in a fast-paced environment with changing priorities.
  • Detail oriented with strong analytical skills and problem-solving skills.
  • Comfortable interacting with all levels of business clients.
  • Ability to work independently with minimal supervision, highly driven and self-motivated.

Kastle Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.


This position requires that you are a US Citizen.

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