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CRM Administrator in Falls Church, VA at Kastle Systems

Date Posted: 1/27/2018

Job Snapshot

Job Description

The CRM Administrator is responsible for supporting the company’s Microsoft Dynamics CRM application. In this role, the Administrator collaborates with the business units and provides expert technical support in the strategic planning, design, development, implementation, and ongoing administration and user support of the company’s enterprise CRM solution


  • Play a key role on the CRM team as a technical expert, architect and system administrator.
  • Support the CRM team on projects and production support.
  • Work with business users and the Applications Team to identify, prioritize and document requirements for CRM technology enhancements and workflow improvements.
  • Coordinate system design activities and perform business/system impact analysis on initiatives to introduce, modify or upgrade CRM applications.
  • Provide technical support in the planning, development and implementation of CRM integration efforts with other enterprise applications.
  • Lead workflow analysis and process engineering activities that have an impact on CRM applications.
  • Design, configure, test and deploy changes to CRM database fields, screens, workflows, reports and dashboards.
  • Develop custom CRM reports and dashboards requested by the business lines.
  • Follow the company's System’s Development Life Cycle (SDLC) practices, methodologies and change control policy in the development and rollout of CRM technologies.
  • Develop end user documentation, including application training manuals, job aids and workflows.
  • Train end users on new CRM applications and changes to system features.
  • Administer CRM security rights and user/group roles across all business lines.
  • Provide expert system administration support for the CRM applications across all business lines, including researching and troubleshooting application bugs, replicating issues in the test region, performing hot fixes, and coordinating upgrades.
  • Assist users with day-to-day issues, problems and questions.
  • Coordinate various operational activities in support of CRM data management, data archival and disaster recovery.



  • 2+ years’ experience with Microsoft Dynamics CRM (2016, D365 Cloud)
  • 2+ years’ experience managing CRM technology projects, including gathering and documenting business requirements, designing and configuring forms, developing workflows, reports and dashboards, and troubleshooting application bugs
  • Microsoft Dynamics CRM certification desired
  • Bachelor’s degree in Computer Science or equivalent technical job experience

Required Skills

  • Demonstrated experience in Microsoft Dynamics CRM workflow design, custom configuration, integration, and report development.
  • Demonstrated experience with SDLC concepts, methodologies and techniques.
  • Experience in managing projects, coordinating process reengineering efforts and workflow analysis.
  • Excellent verbal and written communication skills.
  • Excellent analytical, facilitation and negotiation skills.
  • Highest standards of accuracy and precision.
  • Highly organized ability to think creatively, highly driven and self-motivated.
  • Team player with the ability to work effectively with changing priorities in a dynamic environment.
  • Detail oriented with strong analytical skills and problem-solving skills.
  • Comfortable interacting with all levels of business clients.
  • Ability to work independently with minimal supervision