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General Manager - Urban Alarm in Silver Spring, MD at Kastle Systems

Date Posted: 4/16/2018

Job Snapshot

Job Description

Founded in 2003, Urban Alarm, a Kastle Systems company, began with a vision to create a different kind of security company: one familiar with and invested in its community and the daily lives of the people in it, not just with the equipment installed in their living spaces. As you see our recognizable fleet of black UA vehicles in your neighborhood more and more, our hope is that they serve as a reminder that we’re working to make your community a safer place. Urban Alarm customers are a mix of commercial, institutional, and property management organizations as well as homeowners. By utilizing the best systems and state-of-the-art technologies, Urban Alarm maintains high standards for training and expertise. Services we provide include security system design and installation, door access systems for offices, campuses, and multi-unit commercial / residential properties; and video monitoring applications.

The General Manager is responsible for client satisfaction and revenue growth of the portfolio, and serves as the primary business contact for the client. The General Manager is expected to consistently provide excellent customer service to accounts, and represent client needs and goals within the organization to ensure quality. In addition, the General Manager will build relationships with clients to encourage new and repeat business opportunities.


  • Drives and delivers growth of the portfolio in alignment with corporate objectives.
  • Responsible for operational and functional performance to ensure organizational standards are being met, and are in compliance.
  • Designs and executes on creative solutions to reach strategic business goals.
  • Recruits, builds, and develops high-performing sales and operational teams with a focus on internal talent capacity building.
  • Provides world-class customer service by developing processes, procedures, and recovery practices that put the customer first.
  • Actively focuses on managing budgets including revenue, ebitda, accounts receivable, and other key measures.
  • Leads project management and installation teams and processes.
  • Provides regular two-way communication and touchpoints between the client and the team, to provide strong team representation, and to set proper client expectations.
  • Collaborates with company founder to provide leadership, vision, and creation of a robust and forward-thinking company culture focused on professional development and retention of team members.
  • Ensures that client issues are handled effectively and efficiently that is consistent with the company brand. Escalates and troubleshoots issues as needed.


  • Bachelor’s degree or equivalent experience; Master’s Degree preferred.
  • Experience in managing budgets and resources toward a defined plan and growth objectives.
  • Knowledge of electronic security and life safety systems and industry.
  • Professional in appearance, and able to communicate in a detailed and articulate manner.
  • Experience in project management, process improvement, and operational management.
  • Strong presentation skills and ability to articulate and present business performance and challenges to upper management
  • Proficiency in business information systems including Google Suite, Excel, etc.

Kastle Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.