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Installation Field Supervisor in Falls Church, VA at Kastle Systems

Date Posted: 4/16/2018

Job Snapshot

Job Description

Kastle is the nation’s leading provider of Managed Security Services. Our customers depend on us every day and include the who’s who of commercial real estate, distinguished global retail brands, leading commercial enterprises and critical government facilities. We are committed to providing a ‘Wow’ customer experience and we continually invest in the next big ideas to shape and transform our industry. We are proud to say that our people are the industry’s best and we work hard to create a culture that provides a compelling career for talented individuals

The Installation Field Supervisor is responsible to install, supervise and assist in all phases of installing, testing and troubleshooting security, access control and video systems at customer sites. To that end, this individual interacts directly with the client, client representatives, other contractors and Kastle personnel to ensure a successful installation. The Field Supervisor will assist the Project Manager planning, scheduling, and coordinating activities within installation to ensure that Kastle system install or change orders are provided accurately and on time, and that these services meet or exceed client expectations. The Field Supervisor is also responsible for training, evaluating, and coaching those technicians within his department.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Install, test and troubleshoot new access control, security and video systems.
  • Ensure that systems are installed properly and on time in accordance with Kastle's procedures and quality control standards.
  • Conduct site walk-throughs with the Project Manager to determine schedules, door hardware, customer provided items, equipment locations, and help design custom assemblies.
  • Provide feedback and information to identify any potential barriers to timely execution of the project, such as construction delays or changes.
  • Communicate with Managers and/or Project Manager to resolve discrepancies or issues.
  • Provide regular progress updates to all stakeholders.
  • Provide accurate documentation for completed work.
  • Responsible for providing proper documentation for inventory control and for maintaining proper inventory for vehicles and projects. Must be available to perform end of year and interim inventory counts.
  • Maintain assigned company-owned vehicles, tools, equipment and individual tool issue.
  • Responsible for the behavior and performance of assigned team members.
  • Coach assigned team members on the Kastle installation procedures and quality control standards. Report any issues to the department Managers.
  • Maintain and protect building keys to customer buildings.
  • Communicate with customers, customer representatives, contractors and Kastle staff as necessary to install and test equipment.
  • Stay up to date and knowledgeable in Kastle services, technology as well as internal processes and procedures
  • Train, evaluate, and coach technicians within his department


  • 5 or more years successful experience installing access control, video systems or other related electronic systems
  • Technical school certificate a plus but not required Work history must display stability and consistent attendance.
  • Demonstrated ability to accept responsibility and carry out assigned tasks with limited supervision.
  • Mechanical aptitude and thorough knowledge of hand and power tools.
  • Strong electronics knowledge/background (AC/DC theory, series and parallel circuits, open/close loops) and ability and knowledge to use digital volt meters.
  • Knowledge of Serial Communication (RS232, RS485)
  • Basic knowledge of IP, Ethernet and networking protocol and Cat5 technologies.
  • Professional construction experience and knowledge of door hardware, electric and mechanical locking devices and building codes pertaining to construction, fire and electrical systems.
  • Ability to read and interpret construction documents and wiring diagrams.
  • Ability to perform detailed work, being careful about detail and being thorough in completing tasks
  • Demonstrated self composure, adaptability, persistence, a high tolerance for stress and unquestionable integrity.
  • Ability to follow installation, testing, and troubleshooting procedures outlined by Kastle Systems
  • Ability and desire to work well with others and coach other technicians.
  • Ability to write and maintain accurate daily records.
  • Ability to interface and communicate with customers and co-workers in a clear and professional manner.
  • Neat, professional appearance.
  • Available to work overtime, weeknights, and/or weekends.
  • Ability to travel frequently by automobile or public transportation, including overnight stays
  • Ability and knowledge to use computer and effectively use Microsoft Office Applications, including Excel, Word and Outlook and other Kastle internal tools to facilitate business processes
  • Must be willing to participate in and pass the company's pre-employment screening process including a background investigation, drug screening and driving record review.
  • Must be able to meet and continue to meet state licensing requirements for security.
  • Must be eligible to work in the US and at least 18 years old.

Physical & Mental Requirements

Working Conditions

The following work environment characteristics are representative of the environment the employee will encounter while performing the duties of his/her job;

  • the employee is subject to prevailing weather conditions at the time,
  • the noise level in the office environment is usually moderate but may be periodically loud
  • The employee will be exposed to moving mechanical parts, tools and vehicles
  • Construction EnvironmentPhysical Requirements  
  • While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Work Environment

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, or protected veteran status. Kastle Systems takes affirmative action in support of its policy and to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here: