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Lead Security Systems Technician- Urban Alarm in Silver Spring, MD at Kastle Systems

Date Posted: 11/20/2018

Job Snapshot

Job Description

Founded in 2003, Urban Alarm, a Kastle Systems company, began with a vision to create a different kind of security company: one familiar with and invested in its community and the daily lives of the people in it, not just with the equipment installed in their living spaces. As you see our recognizable fleet of black UA vehicles in your neighborhood more and more, our hope is that they serve as a reminder that we’re working to make your community a safer place. Urban Alarm customers are a mix of commercial, institutional, and property management organizations as well as homeowners. By utilizing the best systems and state-of-the-art technologies, Urban Alarm maintains high standards for training and expertise. Services we provide include security system design and installation, door access systems for offices, campuses, and multi-unit commercial / residential properties; and video monitoring applications.

Urban Alarm is hiring a Lead Secruity Systems Technician.


  • Lead installation of intrusion alarm, IP video surveillance, and access control systems
  • Act as primary point of contact on site for customer and customer representatives
  • Prepare for installations by reviewing installation orders and gathering equipment, supplies, and tools
  • Plan security systems installations by surveying and evaluating location, identifying alarm installation requirements, and laying-out equipment and wiring plan
  • Establish security alarm system by installing equipment, running, and pulling wiring, programming, and calibrating equipment, as well as adhering to codes, regulations, and standards
  • Verify security/fire alarm system functioning by testing equipment, connections, and signals as well as identify and correct problems
  • Maintain records by documenting installation
  • Maintain customer rapport by resolving concerns and answering questions
  • Maintain safe and secure work environment by following safe practices and keeping security information confidential
  • Update job knowledge by participating in educational opportunities, reading technical publications and working with demonstration products
  • Opportunity for training and professional development on Commercial Fire Alarm Systems
  • Serve in on-call role approximately one week every 4 to 8 weeks


  • Expertise to work with variety of electronic security systems including DMP, Avigilon IP Video, Brivo Access Control, GE/ITI, DSC, Honeywell, and Videofied
  • Knowledge of basic network concepts and firewall configuration (e.g., NAT rules)
  • Effective at working through system design challenges and managing internal and external resources
  • Expertise installing electronic locking devices
  • NICET I or II Certification valued
  • Demonstrated ability to program security alarm panels (Urban Alarm will provide training and certification on DMP and other company used systems

Kastle Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.