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SOC Officer - Urban Alarm in Silver Spring, MD at Kastle Systems

Date Posted: 9/27/2018

Job Snapshot

Job Description

Urban Alarm, a Kastle Systems company is hiring a SOC Officer.  This is an entry-level position for a technology savvy and detail oriented customer service and security professional. This person will work as a critical customer-facing member of our team. We are one of the leading independent community-based security companies in DC. We will provide you with training and experience to become a key member with management opportunities. The primary function of this role is to monitor security video events from sites in the region taking action as needed. The operation is 24/7 and all shifts are available.  

Responsibilities

  • Monitor real-time security video taking action as needed based on procedure manual; actions include notify on-site guards, engage via 2-way audio, document event, dispatch police
  • Review daily alarm activity and provide any needed follow up
  • Answer customer calls documenting requests and coordinating responses
  • Updating security information system
  • Maintain installation and equipment documentation wiki

Qualifications

  • Excellent written and verbal skills
  • Must have excellent attention to detail and process
  • Pass criminal background check for licensing as needed

Urban Alarm (www.urbanalarm.com) is a fast-growing electronic security and guard company serving residential, small business, commercial, and government customers. 

Kastle Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.