This site uses cookies. To find out more, see our Cookies Policy

Technical Support Specialist - CheckVideo in Falls Church, VA at Kastle Systems

Date Posted: 9/17/2018

Job Snapshot

Job Description

CheckVideo is an innovative company that is changing the way people interact with and use video cameras.  Our servers handle millions of video uploads and use sophisticated computer vision algorithms to analyze them in real-time. 

The Technical Support Specialist serves as the first point of contact for pre-sales and post-sales support to clients. You will educate customers about the product and help them with setup and troubleshooting.

Responsibilities

  • Answer support calls and emails, and guide clients through product setup, configuration and troubleshooting.
  • Train clients on CheckVideo hardware and online portal, making recommendations for device setup that will maximize product success.
  • Provide IT support and client training on a wide variety of networking configurations including router setup, LAN configuration, and DHCP.  Work directly with IT managers, wireless and Internet Service Providers to remotely troubleshoot network issues.
  • Document feature requests and defects and communicate them back to Product Management.
  • Participate in product testing to assist in the new product release process

Qualifications

  • Associates degree in a technical discipline or equivalent experience of 5 years in a related field
  • Required Skills and Abilities
  • Excellent phone manners, must be service and customer focused.
  • Superior communication skills – both written and oral
  • One to three years of IT helpdesk, account management or customer service experience.
  • In-depth knowledge of networking technologies including wireless, firewalls, VPN, switches, network storage technology and network management.
  • Excellent communication and presentation skills, both oral and written
  • Analytical, organizational, prioritization and time management skills are critical to the candidate’s success

Kastle Systems is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
This position requires that you are a US Citizen.